My smart lock just let in a delivery person while I was 200 miles away on vacation

I was in Lake Tahoe last week when I got a notification that my August Smart Lock Pro (the Wi-Fi one, about $250) had been unlocked at 2:15 PM. I checked my camera and saw a delivery person walking into my empty house with a package. Turns out, the 'Auto-Unlock' feature I'd disabled months ago somehow re-enabled itself after a firmware update. Has anyone else had a smart device just... change its own settings after an update? I'm feeling pretty uneasy about the reliability now.

5 comments

5 Comments

dakotat449d ago

Tbh, firmware updates shouldn't randomly re-enable features you've disabled. I've heard of the August lock having a bug where auto-unlock reactivates after certain patches. @lane.tessa, it's likely not a full security reset but a specific glitch with that function. You might want to roll back the firmware or contact support for a fix.

the_lily9d ago

Actually, nobody's talking about how vague firmware changelogs can be... like, they list "bug fixes and improvements" but don't specify what's being reset. It's frustrating when you have to dig through settings after every update just to make sure nothing changed. In my experience with smart home stuff, sometimes the update process itself doesn't prompt you to review preferences... so things get reverted silently. That could be what happened here, where auto-unlock reactivated without any warning. Users should demand more detailed release notes from manufacturers, honestly. Otherwise, we're all just guessing what got tweaked...

lane.tessa9d ago

Did the firmware update also reset your security preferences?

anna_west9d ago

What if the update messed with the default admin credentials too? I've seen that happen with gate controllers after a patch. Now I have to recalibrate everything from scratch.

ramirez.aaron8d ago

Lake Tahoe sounds like a great vacation spot, but that lock glitch is concerning. From what I've seen, firmware updates sometimes reset user preferences but not admin credentials, which are usually protected. Still, it's a hassle to double-check everything after every patch.