Serious question, are we letting software run our operations instead of our brains?

That line about spending more time updating the system than working hits hard. I see it the opposite way though. The software isn't running the show, it's just showing us how broken our process already was. A messy meeting gets turned into messy data in the tool. We set up a simple rule that if something takes less than five minutes to discuss in the hall, we don't put it in the system. The tool works for the clear, big stuff, and our brains handle the quick chat. It's about forcing the software to fit how we actually work, not the other way around.