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That customer in Denver who wanted me to explain every beep for 45 minutes
This guy made me stand in his walk-in closet while he asked if the chime meant the door was open or closed like 12 times. Has anyone else had a customer treat installation like a tech support training session?
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white.alex14h ago
Oh man I've been there. What I do now is give them a printed quick reference sheet before I even start. Just bullet points like "one beep means the door is latched, two beeps means it's cycling, three means something is blocking it." That way when they start asking I just point to the paper and say "it's all right there, same as the manual." Saves me from having to repeat myself a dozen times and they usually stop grilling me after that.
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cameron_owens4912h ago
Print that thing on cardstock too so it doesn't get crumpled or lost in the first five minutes. Makes it feel official enough that they actually read it.
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