Had a customer refuse a tune-up because he 'felt the chain tension' with his finger

Guy rolls in last Tuesday with a chain so loose it's slapping the chainstay on every bump. He tells me his method is better than my Park Tool gauge because he can feel when it's perfect. I asked him to show me and he grabbed the chain, pulled it off the chainring by like 2 inches, and said 'see, that's textbook.' How do you even talk to someone like that without sounding like a jerk?

2 comments

2 Comments

piper_dixon4518d ago

Bet his 'textbook' was written in crayon lol.

cameron68418d ago

Felt the chain tension with his finger" ... man, I feel your pain. That's a hopeless case.