Lost a customer over a seized seatpost in Portland
Had a guy bring in a vintage steel frame with a seatpost stuck solid for like 15 years. I tried the usual tricks, heat, penetrating oil, even made a DIY puller with a threaded rod from Home Depot. After 3 hours of fighting it, I snapped the post clean off inside the frame. Told him it needed a machine shop to drill it out, cost around $120. He got mad, said I should've warned him about the risk upfront, and left without paying. His buddy now does his own work. Has anyone else had a customer bail after a repair went sideways, or do you always set expectations before touching seized parts?