Hostel booking app double charged me and support ghosted for 2 weeks

Booked a 4-night stay in Lisbon through that popular app, total was $132. They hit my card twice on the same day and claimed it was just a hold. Checked my bank statement last week and both charges went through. Support ticket got auto-replied 6 times, then they closed it without fixing anything. Had to file a dispute with my bank to get the second charge back. Has anyone actually gotten a real human from these apps or do we all just eat the cost?

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patriciam2214d ago

Ugh, this is just how everything works now, isn't it, you can't call a real person for anything anymore and the chat bots just spin in circles. I had the same thing happen with a food delivery app where they charged me twice and support kept sending me the same copy paste reply until I finally gave up. It feels like these companies bet on people not wanting to fight over small amounts, so they just keep the extra money.

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