Had a buddy who worked at a small shipping place back then and he told me about this one awful week where their label printer died. They had to write out like 300 shipping labels by hand with a pen, one at a time, and his hand cramped up so bad he could barely hold a fork at dinner. The worst part was he kept messing up zip codes and packages got sent to the wrong states. His boss was not happy about all the calls from angry customers. I remember him saying he would have paid out of his own pocket for a new printer just to make it stop. Every time I see a label print out now I think about that poor guy.

Ugh, this is just how everything works now, isn't it, you can't call a real person for anything anymore and the chat bots just spin in circles. I had the same thing happen with a food delivery app where they charged me twice and support kept sending me the same copy paste reply until I finally gave up. It feels like these companies bet on people not wanting to fight over small amounts, so they just keep the extra money.