Two vendors, same service contract, and a 45 minute hold time changed my mind

Hannah Williams · 2026-09-23T02:55:04.542328+00:00

I sat in on a call with two vendors bidding the same $60k warehouse staffing contract, and the one with the flashy slide deck put me on hold for 45 minutes the next day when I had one simple question about start dates. The other vendor, a small outfit out of Reno, picked up on the second ring and gave me a straight answer in under five minutes. Do you weigh response time that heavy when picking a partner, or is that just me being impatient?

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Two vendors, same service contract, and a 45 minute hold time changed my mind | Business Operations - Discusd