Unpopular opinion: my ops team was tracking the wrong number for 8 months

Our weekly dashboard showed order accuracy at 99.2% until a warehouse lead in Reno pulled 12 tickets from one Tuesday and found 4 wrong picks the system never counted. We were only logging errors caught at the pack station, so anyone asking how we got to 99.2 probably knows the answer better than I do.

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eva_ward8827d ago

Didn't some study say self-reported numbers are always off?

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