Customer told me my lamb chops were 'too pink' and asked for well done

I was trimming a rack at the counter in Austin yesterday and this guy points at the color and says that's raw, I tried to explain the difference between fresh cut and cooked but he walked off muttering, has anyone else had to deal with people who think a bright red cut means it's undercooked?

2 comments

2 Comments

jackson.jenny25d ago

Two pop-up stations I ran at farmers markets taught me to just slice a thin piece off and hand it to them on the spot. People like that guy never trust words, they trust their own eyes, so I started cutting right in front of them and letting them feel the texture. @grant728 you are so right about the brain locking onto a story, once they decide it's raw, nothing you say matters. What finally worked for me was asking them to watch me cut a fresh piece and compare it to one that sat out for ten minutes. The color difference is obvious when it's side by side, and then they usually go quiet or change the subject real fast.

grant72826d ago

Three days ago I had a lady at my shop swear her dog's new haircut was "burning" because the skin looked pink underneath, and no amount of explaining that it was just fresh shave showed through would calm her down. She wanted me to put aloe on him, which is crazy. So I get that people see a color and their brain just locks onto a story about it, but thinking a bright red chop is "raw" when you literally just sliced it is a whole other level. Like, did he think the butcher was serving him a live animal? That's the kind of customer who probably also complains that their steak isn't warm enough when it's been resting for five minutes. I've seen people microwave a perfect medium rare into shoe leather, so this doesn't even surprise me anymore, it just makes me tired.