Warning: That customer who 'just wants a quick fix' turned my Tuesday into a 5 hour nightmare

I still remember this lady in Columbus back in 2019 who called me out for a simple patch job in her hallway. She kept saying 'it'll take you 15 minutes, right?' while I was trying to explain the seams wouldn't match. I spent the first hour just pulling up three layers of old carpet and padding that was glued down like cement. She stood there the whole time making comments about how her nephew could do it faster. When I finally finished she complained the color was off even though I matched it from her own leftover roll in the basement.

2 comments

2 Comments

reese868d ago

Always double whatever time estimate you give for a "quick fix." Customers think floor work is like changing a lightbulb. Learned that one the hard way three times before it stuck.

hayden5878d ago

My first "quick fix" took three days instead of three hours. Now I just tell them it'll be ready when the oak trees decide to grow back.