Helped a retired guy recover 15 years of family photos today

Old Dell desktop wouldn't boot, but the drive was fine. Swapped it into a USB adapter and copied everything to an external SSD for him. He shook my hand for 10 seconds straight and said "you don't know what this means." Anyone else get moments like this that make the crappy repair calls worth it?

2 comments

2 Comments

claire4437d ago

Used to roll my eyes at people who got emotional over old tech stuff, thought it was just sentimental nonsense. But last month I helped a neighbor get photos off her dead laptop and she cried when she saw pictures of her kid who passed away 8 years ago. That one hit me hard and totally changed how I look at this work. Now I see it's not about fixing computers at all, it's about giving people back pieces of their lives they thought were gone forever. These are the jobs that stick with you way longer than the easy ones, right?

robin_wright7d ago

Three years ago I laughed at a guy who cried over a broken hard drive. Then my own aunt lost all her wedding photos and I saw the real damage those failures cause. You are right, those tough jobs stay with you because you are not just fixing a machine, you are handing someone back a whole part of their history.