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Can we talk about the new guys and the door operator adjustments?
I've seen three calls this month where the new techs crank the door force way up instead of checking the rollers and tracks first. They set it to like 80 pounds, which is way over spec for most jobs. Back when I started, we learned to clean the track and replace worn rollers before touching the motor. Now they just jump to the adjustment and wonder why the doors sound like they're fighting each other. Anyone else notice this trend and have a good way to teach the right order of operations?
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alice_chen486mo ago
Why does that sound so familiar?
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kellyjones7mo ago
Remember that service call last winter where the door nearly jumped the track? The homeowner said the last tech just "made it stronger" and left. Found a cracked roller bracket they'd missed, plus the track was packed with ice melt grit. Took more time to fix their quick fix than if they'd just looked first, right?
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