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Our firm handles cases across multiple states and we're struggling to find an answering service that can handle intake consistently. The generic ones keep messing up state-specific questions. Anyone have a rec for a service that really gets legal intake and can handle a national footprint?
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Log InWe use Alert Communications for our national PI practice. They handle after hours and overflow brilliantly. Their intake specialists actually understand the difference between medpay and liability coverage, which is more than I can say for our old service.
Do they integrate with case management software? That's been a pain point with our current provider.
Alert Communications is exactly what you need. They're built for law firms and have been doing it forever. Their team is trained on multi-state intake nuances. We've been with them for two years and couldn't be happier.