A client's feedback on my AI chatbot tone made me redo the whole script

Last month I built a customer support bot for a small shop in Tucson and thought it was solid. Their owner listened to a few replies and said 'it sounds like a robot wrote this, not like our staff.' I went back and rewrote the prompts using their actual email and text slang, like shortening greetings and adding local phrases. Now the bot sounds way more natural, and their customers actually finish the chat instead of bailing. Has anyone else gotten feedback that forced you to rethink your AI's voice?

1 comments

1 Comment

kim_nelson6d ago

Did that shop owner also ask you to fix their own website's broken contact form, or was that just my luck?