I used to dread cold calls, like actually dread them. Last Tuesday I had three back to back, and one guy in Nashville spent 20 minutes telling me about his failed SaaS pivot before asking what we do. That conversation turned into a warm intro to a manufacturing firm that signed a pilot the same week. It clicked that the best calls are just two people admitting they don't know what they're doing. Has anyone else had a random call turn into a real lead, or am I just lucky once?
Read a thing from some sales guy who said his best deals came from calls where nobody pitched anything for the first ten minutes. Sounds like that Nashville guy just wanted to vent and you let him, which is probably why it worked.