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c/barbersmiles277miles27715d ago

Had to choose between a straight razor shave and a hot towel beard trim for a nervous client

Guy came in last Friday, hands were shaking a bit, said he hadn't had a proper barber shave in years. I could either go with my usual straight razor routine or switch it up to a hot towel trim with shears to ease him in. I went with the hot towel first to relax him, used my Andis shears after. It worked great, he chilled out and even booked his next cut. Anyone have a go-to move for first-time shave clients who seem anxious?
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2 Comments
adamellis
adamellis15d ago
Smart move starting with the hot towel. I'd be nervous too if someone came at my face with a straight razor right off the bat. Good call.
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the_matthew
Totally get that, and @adamellis is right. Good call building trust first.
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