Solar company quote vs. actual production, 2 years later I have thoughts

Got a 9.2 kW system installed in Phoenix back in June 2022. The sales rep swore we'd hit 14,000 kWh in year one, but we only got 11,300. Now I'm hearing my neighbor got a much better deal from a different installer, but he had to fight for 4 months on permits. Is it better to just accept the overpromise and focus on the tax credit, or should people hold companies accountable for those numbers? Anyone else see a big gap between the quote and the real output on their panels?

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pat_carter13d ago

It's like when a restaurant puts the calorie count on the menu and then the burger shows up looking nothing like the picture. Or when a gym sells you a membership saying you'll get fit, but the real fix is showing up 4 times a week for a year. That gap between the pitch and the real thing shows up everywhere. Solar quotes are just one more spot where the sales number and the real world number don't line up. Part of it is weather and part of it is the company being loose with their math on purpose, but the pattern is the same old story.

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