Changed my mind about skipping the consultation for a simple trim

I used to think it was a waste of time, but a client last Tuesday came in for a trim and had major breakage from at-home color I couldn't see at first glance. Now I do a quick scalp and strand check for everyone, even if they just say 'half an inch off'. Anyone else have a simple step they added that prevents big problems?

3 comments

3 Comments

aaron_ellis421mo ago

Oh man, that's so smart. It reminds me of when I used to just quickly wipe down countertops before a showing. Then one time I missed a sticky spot near the sink, and a buyer pointed it out like it was a sign of bigger problems. Now I do a full light-switch and cabinet-handle check, every single time. Those little details can really change someone's whole impression.

taylor_fox1mo ago

Ugh, that's so true. I once had a buyer get weird about a loose doorknob in a hallway closet... like they wouldn't stop wiggling it. After that, my final walk-through is just touching everything, @aaron_ellis42. I run my hand over all the door frames for dust, check under rugs for forgotten crumbs, and make sure every blind is straight. It feels silly but you're right, they fixate on the one thing you missed.

the_jason1mo agoMost Upvoted

Exactly. People notice the small stuff way more than you'd think. That sticky spot probably made them wonder what else you missed. It's crazy how one little thing can plant doubt about the whole house. Now I check every handle and switch too, because buyers look for reasons to talk themselves out of a place.