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I finally stopped using automated chatbots for customer service after one bad call last month
A lady from Ohio spent 20 minutes yelling at my Shopify store's chatbot about a wrong size shirt, and I had to manually refund her $45 plus ship a replacement before she'd calm down.
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blair_allen19d ago
Man, I feel for you on that one. I had a similar thing happen where a customer spent like 15 minutes arguing with our chatbot about a delivery date that was clearly listed on the order page. Ended up having to do a full refund and free next-day shipping just to stop the angry emails. It's wild how one bad automated interaction can totally outweigh all the good ones.
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