Same thing happened to me with Armageddon, now I just enjoy the ride.

Nothing says "we value your input as a parent" quite like getting talked over for 40 minutes straight on a surprise Zoom call. Sounds like the rep had a whole speech ready and your kid's speech minutes were just in the way of their schedule. Real talk though, phoenix214 is right, ask for it in person and ask for it recorded, because a rep who pulls the "we're out of time" line every time you open your mouth knows exactly what they're doing. Next time just keep talking when they try to cut you off, you don't have to hand over the floor just because they act like they own it.