Ever see someone try to fix that kind of breakage? My client had damage like @the_gray's friend. We did a hard cut on the worst parts first. I used olaplex treatments every two weeks and told her to only use a deep conditioner at home, no regular shampoo for a month. She also stopped all heat styling cold turkey. It took about three months, but the new growth came in healthy and we slowly trimmed the old stuff away.

When ray_morgan calls scripts fake but functional, I see it differently. I use prepared phrases too, but they don't feel fake to me. For example, I always ask about someone's day in a similar way. That helps me start talking without hiding my real curiosity. Another example is how I compliment people's pets. I mean it when I say it, so the script just helps me get the words out. To me, it's more about using words that match my true feelings.

Yesterday I put the shelf up before reading the manual. Universal law.

Notice how this kind of thing only ever goes one way. People will quietly take the win from a big chain store but would probably cough up the difference at a local farmer's market. It shows we all have a sliding scale for this stuff, where the bigger the company, the less guilt we feel. The real test is whether you'd do the same thing to a person just trying to get by.

Wait but is post depth really that serious of an issue? Feels like people panic over nothing sometimes.