Hot take: I'm seeing way too many guys skip the final walkthrough with the homeowner.

Just finished a job in Springfield where the client called me back because a motion sensor was aimed right at their heater vent, causing false alarms every morning. I know the installer, he's good, but he rushed the handoff. How do you guys make sure you have enough time for that final system test with the owner present?

2 comments

2 Comments

lily3607d ago

My buddy had a client call him back because the keypad was behind a door that swung open and blocked it. You ever see stuff like that?

johnson.jade7d ago

We started blocking out a full hour for the final walkthrough on every job. It forces us to slow down and actually run through every sensor with the homeowner.