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My neighbor's kid fixed his laptop with a YouTube video and it made me think
I was helping him carry groceries and saw his screen working again. He said he just followed a 15 minute guide for replacing a swollen battery in his old Dell. It was a clean job, no stripped screws or leftover parts. Made me realize we might be too quick to tell people to just buy new. What's the most complex repair you've seen a customer do themselves after we said it wasn't worth it?
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craig.drew7mo ago
Had a guy replace the entire top case on a MacBook Air after we quoted him more than the thing was worth. He ordered the part, watched the videos, and just... did it. Came back to show us.
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taylorw547mo ago
Wait, he actually came back to show you guys? That takes a special kind of confidence after doing it himself. I'd be too worried you'd spot the one screw I dropped inside the case.
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