lily97•7mo ago

Appreciation post: My mindset flip on pre-launch customer chats

Now I get that early feedback cuts out guesswork and saves cash.

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3 Comments

derek177mo ago

My buddy skipped customer chats first, then wasted months fixing the wrong features.

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the_hugo7mo ago

Is that really how it went down though? Maybe the features were just bad ideas from the start, customer chats or not. Sometimes you can talk to people and still totally miss what they actually need. Sounds like the real problem was bad execution, not just skipping a step. Your buddy might have wasted that time anyway, lol.

7

tara_williams16mo ago

Honestly reminds me of my old team lead who insisted on weekly customer calls. We'd all nod along, then go build whatever we wanted anyway. The calls just became a box to check, not a real guide. So yeah, talking to people doesn't fix a broken process.

2