Spent 3 months chasing a customer complaint that was actually a typo in our email template

I kept getting complaints about late shipping confirmations, and I redesigned our whole fulfillment process... Turns out the email template just said "3-5 days" instead of "1-2 days". A five minute fix. Anyone else waste time on something this dumb?

2 comments

2 Comments

the_oliver24d ago

Oh come on, you can't really think that three months of redesigning a fulfillment process is a waste. That sounds like a great excuse to finally clean things up and make sure everything runs smoother than before. Maybe the typo was a blessing in disguise to get you to look at bigger picture stuff.

troy_wilson824d ago

@the_oliver gets it - sometimes those little screw-ups end up helping you fix bigger stuff you didn't even know was broken. Swapping out a janky email parser for something cleaner saved me a ton of headache later when we scaled up.