A client in Seattle had a weird reaction to a new serum last Tuesday

She came in for a normal facial and mentioned she started using a vitamin C serum from a new brand. About 10 minutes into the steam, her cheeks got really red and felt hot. I stopped everything, rinsed her face with cool water, and applied a simple aloe gel I keep on hand. It calmed down after 20 minutes, but it was a good reminder to always ask about new products at the very start of an appointment. What's your go-to protocol when a client has a sudden reaction like that?

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3 Comments

taylor.jordan6mo ago

Ever have a client who swears a product is "all natural" right before they have a reaction to it?

1

angela_king396mo ago

Ugh, yes. I always tell them "natural" doesn't mean "safe for everyone." I keep a list of common irritants like essential oils to check first.

9

loganburns6mo ago

My cousin's "natural" face cream sent her to the ER with hives last year.

1