I spent 6 months trying to make a chatbot sound 'perfect' before a user comment in Austin made me see I was wrong.

2 comments

2 Comments

I spent a whole year tweaking a voice assistant to sound polished and professional. Then my cousin in Ohio told me it sounded like a boring corporate training video. That one comment flipped a switch for me. People don't want perfect, they want something that sounds like a real person talking. Now I aim for friendly and helpful, not some flawless robot.

lily979h ago

My old GPS had this weirdly cheerful voice that made wrong turns feel like an adventure.