A client in Omaha said my diagnostic notes were 'gibberish' to them

I used to write super technical logs, but now I keep a second set in plain English. Anyone have a good template for customer-facing notes?

3 comments

3 Comments

carr.jana1mo ago

Seriously, ditch the template idea. A rigid format just creates a different kind of jargon. Just write exactly what you'd tell them if they were standing right next to you.

uma_nelson1mo ago

Write what you'd tell them if they were standing right next to you" is such a good point. I tried a super formal template once and ended up sounding like a robot reading a terms of service agreement. My friend read it and was like, "Who talks like this?" I had to scrap the whole thing and just start over with normal words. It's way harder to sound like a real person than you'd think lol.

henry_palmer2416d ago

Yeah, "Who talks like this?" is exactly what I got from my brother when I sent him a draft of a message I was overthinking. He just laughed and said, "Dude, they know you're not a lawyer, why are you writing like one?" I scrapped the whole thing after that. It's funny how we think formal means professional, but really it just means stiff and weird. @uma_nelson, I think your friend did you a favor by calling it out. Honestly, the more I try to sound smart, the dumber I come across. Now I just write like I'm texting a buddy and it works way better.