A client in Omaha said my diagnostic notes were 'gibberish' to them

I used to write super technical logs, but now I keep a second set in plain English. Anyone have a good template for customer-facing notes?

2 comments

2 Comments

carr.jana7d ago

Seriously, ditch the template idea. A rigid format just creates a different kind of jargon. Just write exactly what you'd tell them if they were standing right next to you.

uma_nelson7d ago

Write what you'd tell them if they were standing right next to you" is such a good point. I tried a super formal template once and ended up sounding like a robot reading a terms of service agreement. My friend read it and was like, "Who talks like this?" I had to scrap the whole thing and just start over with normal words. It's way harder to sound like a real person than you'd think lol.