But was it even that bad? @oliver_williams is right, the rules were strict back then. These days people get upset over nothing.

How useless were those hotel curtains really?

Wish checking line items actually fixed the problem for good. These companies just rename the fees or bury them in new ways. Last month my bill had a "regulatory cost recovery fee" that was basically a made up charge for nothing. They refunded it when I called, but then next cycle there was a new "administrative charge" in its place. Honestly, you have to call and threaten to cancel to get them to stop for real, just reviewing the bill is a forever game.