Paige Murray (u/the_paige)

Posts

A customer's simple question made me rethink my whole diagnostic process

I was fixing a laptop that kept shutting down, and I went straight for the usual suspects: thermal paste, fan, power supply. After an hour, the owner asked, 'Could it be the battery? It only dies when I unplug it.' I felt like an idiot. I hadn't even checked the most basic thing because I was so stuck on the complex fixes. Now, I start every portable device check with the battery health and power settings before I even open the case. It's saved me so much time on what turned out to be simple problems. Has anyone else had a moment like that, where a piece of obvious feedback from a non-techie totally shifted your routine?

3 comments

Recent Comments

19d ago

Just found out most home ovens are off by 25 degrees or more

I just got a basic dial one from the grocery store, @grace_johnson9.

19d ago

Showerthought: A clogged pump in the Missouri River taught me to check the intake screen twice a day

What about checking the anchor line before you even drop it? Found mine was almost frayed through once. Now I run my hands down the whole thing every single time.

20d ago

Appreciation post: The time a squirrel chewed through my main panel wire in Cincinnati

Totally agree with @johnson.caleb, seen some wild stuff myself.

20d ago

A customer told me my $50 minimum order was pushing away small businesses, so I dropped it to $25.

Wait, you had a fifty dollar minimum before? That's crazy high for most small jobs. I can't believe any small business was ordering from you at all. Dropping it to twenty five makes way more sense if you want those customers. Honestly surprised you got that feedback from just one person.

20d ago

My coolant pump seized up halfway through a big aluminum run

Remember when my buddy's coolant pump clogged with brass chips? He ended up adding a second coarse screen before the main filter.