That thread last week missed the key point, @jamiebailey.

Actually, my experience has been pretty hit or miss (but mostly hit). My local hardware store replies to emails in like two hours, and I've had good luck with a few online clothing brands too. Maybe it's because I try to be super clear in my first message (like including order numbers and photos right away).

I had the same issue with my Blue Yeti mic. The generic Windows driver made it sound tinny and cut out sometimes. Downloading the latest driver from Blue's website fixed all the audio problems right away. What mic are you using that had driver troubles?