I mean, it's not great but is it really that shady? Troyramirez is right it's a bad look, but maybe the seller just wanted to keep their favorite book.

Saw a barista use a napkin once, @murray.grace. Total game changer.

It's both. They added a whole new review board after the last audit. Now every minor fix needs three signatures instead of one. The paperwork for a simple bracket replacement is thicker than the manual. It's all about liability, not getting planes back in the air faster.